IVR Service


IVR short for Interactive Voice Response - automates interaction with telephone callers through through the use of voice and DTMF tones input via keypad. Our IVR systems are used service high call volumes, reduce cost and improve the customer experience. Companies use IVR services to extend their business hours to 24/7 operation. The use of IVR and voice automation allows callers' queries to be resolved without the need for queueing and incurring the cost of a live agent. Some of the uses of IVR services are :
  • Call centers and BPO's - End to End solutions for setting up your new BPO business and managing existing ones.
  • Retail and food service - Orders, order tracking, credit & debit card paymentsetc.
  • Banking — Account balance, payments, transfers, transaction history etc.
  • Entertainment — Orders, bookings, credit & debit card payments
  • Utilities — Meter readings; account look-up, history and balance, payment, consumption history etc.
  • Travel — Ticket booking, flight information, check-in etc.
Please contact us for more deatiled information if you need IVR services for your business.